We're committed to safeguarding your personal data.
601 W 1st Ave. STE 1442
Spokane, WA 99201
You are responsible for ensuring that content you upload or make available through the Service (“User Content”) is in accordance with our Terms of Service and that the content does not violate other users’ privacy.
Personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or organization.
Chord may collect additional personal information, including your basic contact information, your telephone number, your location, demographics, and your use of the Service. We may also collect and record certain information such as your unique device ID, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your operating system (“OS”), and your location (based on your Internet Protocol (“IP”) address). This information is useful to us for troubleshooting and helps us understand usage trends and for providing you with the correct version of the application.
You have the following rights with respect to your personal information:
Chord will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. Please contact us if you wish to learn what personal information we hold about you or would like to request deletion of your personal information. Once we have verified your identity, we will comply with all reasonable requests.
You may communicate with us regarding any privacy-related matters by emailing us at privacy@Chord.com. We take all of your concerns seriously and will review any written complaints received by us. We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding your personal information.
The following list details how and why Chord uses your personal information when providing the Service: Authentication. We use your personal information to authenticate user sign-in attempts or API requests. This generally allows us to prevent individuals without access to your email address and password combination from logging in to your user account or otherwise using the Service as if you.
Notifications. We may provide you with notifications via SMS or email regarding your use of the Service. You may adjust your notification settings within your user account options.
User Experience & Research; Support. We may use your contact information to ask you about your user experience and your use of the Service. We may use automated tools to provide user-specific support services. These tools use your personal information to enable you to return to conversations on a future visit to the Website. We may also use your contact information to provide support via email.
Localization. We may use your personal information to help an Authorized Platform present information that is relevant to individuals within your geographic proximity.
Anonymization. We may further process your personal information to irreversibly render it Anonymous Data. With respect to Anonymous Data, Chord will (i) maintain technical safeguards intended to prohibit reidentification of users, (ii) maintain business processes intended to prohibit reidentification of users; (iii) maintain business processes intended to prevent inadvertent release of Anonymous Data; and (iv) refrain from attempting to reidentify users. Subject to applicable law, Anonymous Data may be processed without restriction.
Detecting and Preventing Fraud. We use your information to monitor for potentially fraudulent activities committed using the Service.
Chord wishes to provide an excellent and secure user experience. We use your personal information to help prevent other users from accessing your user account. We also may use your personal information to provide customer support, evaluate and improve our Service (including using Service Usage Statistics or direct customer feedback), and to detect and prevent fraud, which helps protect us and our users from harm.
In addition to the specific bases for disclosure of personal information set forth in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, including without limitation, lawful law enforcement requests and United States Treasury Department Office of Foreign Assets Control compliance. To the extent we are legally required to disclose information to law enforcement, we will comply with such requests. We will not otherwise voluntarily disclose your information.
We may share information with third parties, including: (1) with your consent, (2) to the following categories of service providers:
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Agreement unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
Yes, you may limit our processing of your data or request deletion by contacting us at privacy@Chord.com. However, if compliance with your request would prevent Chord from being able to provide the Service to you, then compliance with your request may require termination of your user account.
Chord requires that all of its users be over 16 years of age. If you have concerns or believe Chord may have received personal information relating to a person under the age of 16, please contact us at privacy@Chord.com.
Yes, you may obtain a copy or request a correction of your personal information by emailing privacy@Chord.com. You may also contact applicable regulatory authorities regarding our processing of your personal information.
To the extent possible, users will receive equal service and price regardless of whether they exercise their privacy rights under the California Consumer Privacy Act of 2018. Chord does not sell the personal information of its users.
You may contact us regarding these rights by telephoning us at (509) 499-2022, visiting our website at v, or emailing us at privacy@Chord.com.
Cookies. Cookies are small text files that are transferred to your computer and/or device to remember things about your visit, such as your preferences or a user session identification number. Information contained in a cookie may be linked to your personal information for purposes such as improving the quality of the Service or tailoring recommendations to your interests. You can disable cookies at any time, although it may prevent you from accessing or using some or all features of the Service.
Web Beacons. A “Web Beacon” is an object that is embedded in a web page that is usually invisible to the user and allows website operators to check whether a user has viewed a particular web page. Chord may use Web Beacons with the Service to count users who have visited particular pages. Web Beacons are not used to access users’ personally identifiable information; they are a technique Chord may use to compile aggregated statistics about usage of the Service. Web Beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides.
You may not decline Web Beacons. However, they can be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. Third parties are not permitted to use Web Beacons with the Service.
“Do Not Track” Signals Under California Online Privacy Protection Act (CalOPPA). Chord does not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.